Overview: For nearly 40 years, Great Expressions Dental Centers (GEDC) has been a leader in providing preventative dental care, orthodontics and specialty care with 275+ local offices in 9 states: Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, New York, Ohio, and Texas! One of the largest privately owned Dental Support Organizations in the United States, GEDC is consistently recognized for contributions to improving oral health through quality and safety initiatives, affordable dental care services, patient convenience, research and more. For more information, go to www.greatexpressions.com.

Responsibilities: The Field Technician position delivers both tier I and II support to end users. The position includes troubleshooting network, VOIP, desktop and server related issues while providing support for internal projects.

Essential Duties and Responsibilities:

• Regular follow up with users and management
• Document and/or improve procedures relating to standards and policies
• Responds to requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolves voice and data issues.
• Processes, adds, changes, and moves phone requests.
• Deploys and supports digital x-ray software and hardware.
• Installs digital x-ray and IT equipment for remodeled and renovated offices
• Excellent written and verbal communication skills
• Work in a collaborative team-oriented environment
• Analytics, problem solving, and troubleshooting skills Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Associates degree in Computer Science or related computer discipline, or equivalent
• Minimum 1-year healthcare helpdesk support or related relevant experience
• Will accept any suitable combination of education, training, or experience

Computer/Equipment Skills:

• Experience in Microsoft enterprise environments
• Knowledge of dental specific technology such as digital x-ray sensors, inter-oral cameras, etc.
• Knowledge of office automation products and computer peripherals, such as printers and scanners
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)