“We Push the Boundaries of Possibilities for our Communities.”

JOB SUMMARY

Responsible for overall strategic direction of the technical field operations from the node to the home across the assigned Region. Create, implement and enhance consistent standardized operating practices that are aligned with the company's initiatives and expectations. Provide leadership and direction to the field operations including Fulfillment and Service for both residential and commercial customers, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience Consult with senior management to plan for overall operational effectiveness
• Oversight of the technical operations from the node to the customer premises across the Region
• Direct responsibility for audit (drop plant integrity) program including assignment of passings to audit, reporting of results and audit organizational team management
• Responsible for the oversight of contract labor management, including developing consistent scope of work requirements, assisting with pricing negotiations and providing approvals for contract labor company selection Translate strategic priorities into short-term objectives.
• Participate in developing and enforcing consistent standardized operating practices for the Region Provide oversight and direction to the field operations including Fulfillment and Service, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management
• Ensure field compliance with corporate policies and procedures, and franchise requirements Maintain good relations with local utilities, vendors, contractors and government agencies In partnership with senior management, oversee the training and development of technical operations staff
• Participate in budget and forecasting planning and manage departmental expenses to ensure preventative and demand maintenance initiatives and goals are achieved Identify field operational opportunities and inspire change and initiate ideas
• Perform other duties as requested

What you will need:

Skills/Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems while working under pressure
• Ability to supervise and motivate others
• Ability to use personal computer and software applications
• Comprehensive understanding of all FCC rules and regulations
• Comprehensive understanding of applicable local and state rules and regulations
• Comprehensive understanding of OSHA rules and regulations, both federal and state
• Complete knowledge of company products and services
• Advanced Knowledge of design and operation of HFC and IP Networks Organizational Agility Strategic Agility
• Education Bachelor's degree in electronic engineering or equivalent experience

Related Work

• Experience 12 years technical management experience
• Demonstrated proficiency with project management Industry and vendor specific certifications and training
• Office environment
• Travel as required

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The compensation for this role in Colorado is $170,000- $200,000 depending on experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)