Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Summary:
- Management of incoming customer support requests regarding Varian’s Oncology products.
- The qualified candidate will be an analytic problem solver who is capable of recommending solutions/corrective actions to customer application questions.
- Ability to clinically assess situations/issues and determine appropriate escalation path.
- Works as an integral member of the complaint process, and communicates relevant information to the customer as appropriate.
- May also provide customer training, demo support at Trade Shows and for the Varian Sales organization, as well as formulate and review written customer support training materials
- Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
Minimum Required Skills and Knowledge:
- Clinical Radiation experience essential.
- Knowledge of Varian Medical Systems EMR, treatment delivery and imaging system a plus.
- Must have strong troubleshooting, analytic, and problem-solving skills.
- Works effectively in teams.
- Self-directed. Demonstrates ability and work under pressure situations.
- Must be able to multitask, be organized.
- 25% travel requirements.
- Other Desired Skills and Knowledge: Strong customer service skills .
- Required Certifications and Training: Certificate, associate's degree or bachelor's degree in radiation therapy or international equivalent.
- Obtains and completes LMS training plan specific to assigned responsibility.
- Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
- Proof of valid identification (photo, driver’s license, SSN)
- Criminal background checks
- Drug screens
- Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
- Annual TB testing
- Healthcare trainings
- Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
- Knowledge Mastered 40-60% within the defined professional scope.
- A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
- Job Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Exercises independent judgment and discretion in solving complex business problems.
- Interaction: Networks with senior internal and external personnel in own area of expertise.
- Supervision: Normally receives little or no instruction on day to day work; general instructions on new assignments.
- Typical Education and Experience: Minimum Certificate, associate's degree or bachelor's degree in radiation therapy or related field, required 5-7 years of work experience or in a clinical application related occupation.
- ARRT certified a plus.
- Minimum 3 years in the job role.
Position must have full access to Varian client sites to perform the essential functions of this position. Many clients require Varian employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
The base pay range for this position is
Min $70,700 - Max $123,700
The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.