Job Description
Acara Solutions is looking for IT Help Desk Analysts in Romulus MI, who works in the manufacturing industry
Pay Rate: $21-$26/hr DOE
Responsibilities:
- Demonstrates Customer Service & Troubleshooting skills with composure and professionalism in-person, on the phone, and in writing.
- Takes users issues and requests via phone, walk-up, email, and ticketing system.
- Documents issues and requests into the help desk ticketing system then either resolves or escalates to the appropriate resource.
- First level troubleshooting of laptops, desktops, servers, network related or attached systems.
- Maintain Active directory user account and security consistency.
- Troubleshoot MS and Enterprise software application issues.
- Provide support for LAN, remote (VPN, Citrix) access, and resolve basic email connectivity issues.
- Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
- Configure/Troubleshoot and install laptops, workstations, scanners, printers, faxes, mobile phones, iPads and all technology-based peripherals physically and remotely.
- Installing software patches as needed and eradicating spyware/viruses.
Required Skills / Qualifications:
- Minimum Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Knowledge of computer hardware and software
- Ability to troubleshoot and correct a wide array of IT enterprise user problems.
- Working knowledge of Cisco/Avaya phone systems desired
Job Type: Full-time
Salary: $21.00 - $26.00 per hour
Experience:
- IT Help Desk: 1 year (Required)
- Cisco/Avaya: 1 year (Preferred)
Work Location: On the road