Job Description

Lucy's has had pups tails wagging since 2005! We are a premier boarding, daycare and grooming facility in San Antonio. We strive to provide a safe, fun and comforting environment for our four legged friends and their owners. Safety is the upmost importance and our employees must have a "not on my watch" mentality. We also strive to create a culture of excellence through amazing customer experience and we are seeking leaders to instill and embrace this culture.

At Lucy's, our 6 Core Values reflect who we are as a company and what we look for in an employee!

• Safety
• Customer Experience
• Integrity
• Teamwork
• Continuous Improvement
• Continuing Lucy's legacy of giving back to pups in need!

General duties of a Front Desk Associate include, but are not limited to:

Checking in boarding, daycare and grooming dogs using the KennelLink software. Accurately enter and verify vaccination records. Communicate with clients via phone, email and chat. Give pricing information and detailed answers to clientele inquiries. Complete and bill clients for services. Administer medications and conduct daily wellness checks on dogs. Do daily walk throughs of facility. Understand and have a knowledge about dogs and their behaviors. Be able to work in a fast paced environment with ability to multitask flawlessly.

Prior to working the front desk, associate will need to go through an express training as a kennel technician, dog park associate and bather.

Skills Required:

• Must love dogs!
• General knowledge of computers and phone usage
• Above and beyond approach
• Excellent customer service
• Friendly, out-going, positive attitude
• Patience and dedication
• Responsible and reliable
• Ability to handle and care for pets
• Willing to work hard
• Accurate record keeping
• Understand and follow instructions
• Be able to take direction and coaching opportunities well
• Be able to work on a team
• Ability to lift or move up to 50lbs
• Excellent communication skills

Experience:

• 1 year reception/customer service experience required
• 1 year working with dogs required

Availability:

Job requires open availability, must be flexible. Working weekends and Holidays are a requirement!

PERKS & BENEFITS:

• Complimentary Doggy Daycare (holidays excluded)
• Eligibility for $500 bonus at 6 months (Full-time employees)
• Eligibility for $250 bonus at 6 months (Part-time employees)
• Annual performance review and raise eligibility
• Employee discount
• Opportunities for raises based on reviews
• Health, Dental, Vision and Life insurance (Full-time employees only)
• 401(k) savings plan and matching (Full-time employees only)
• Flexible schedule
• Continuous opportunities for growth and development

Lucy's Doggy Daycare and Spa provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Application Question(s):

• Are you available to work weekends and holidays?

Experience:

• Customer Service: 1 year (Preferred)
• working with dogs: 1 year (Preferred)

Work Location: In person

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