Job Description
Position Summary: Almost There Rescue is looking for an organized and charismatic individual who handles a chaotic environment well and excels in multitasking. The front desk receptionist will be responsible for answering calls, emails, and in-person questions from the public, maintaining an organized environment, managing and assisting visitors, entering information into our shelter database, facilitating adoption appointments, selling merchandise, and keeping track of inventory. This person should be compassionate and detail-oriented. This position will require you to communicate with the public during heightened emotional times and may require difficult conversations. A positive, upbeat attitude is a MUST!
Essential Duties and Responsibilities:
- Keep the reception area clean and organized daily.
- Complete all opening, closing, and daily tasks as assigned during your shift.
- Keep constant communication and work as a team with the other Front Desk Receptionists.
- Stay current on updates from all departments and information regarding each dog.
- Answer all incoming calls and emails immediately and appropriately answer questions regarding the rescue or transfer them to the appropriate person when needed.
- Enthusiastically greet the public when entering Almost There Rescue and provide them with proper information while treating all guests with kindness, hospitality, and professionalism.
- Monitor to ensure there are no conflicts and add events to a calendar that coordinates the daily happenings of all departments.
- Facilitate adoption appointments and match potential adopters with the perfect companion while thoroughly counseling the needs and behaviors of the dog. (Comfortability around dogs is a must!)
- Work with the Medical Coordinator to schedule vaccines and veterinarian appointments and add them to the calendar.
- Assist in animal intake by entering new animal information into the shelter database, filling in each animal’s physical paperwork, and creating a kennel card for the said animal(s).
- Complete dog adoptions by taking payment, collecting appropriate completed paperwork, and entering the adoption into our online database.
- Consistently check that all information is correctly entered into the shelter database and that all calendar entries are up to date.
- Intake of all mail, package deliveries, and donations. Sort through all items and distribute them to the proper people and places.
- Sell and maintain inventory of Almost There Rescue merchandise.
- Complete all other duties and assist other departments as assigned.
Qualifications:
- Experience in hospitality is preferred but not required.
- Applicants must have reliable transportation and the ability to perform in an ever-changing, hectic environment.
- This position requires frequent physical demands and movement such as standing, walking, reaching, crouching, kneeling, and the ability to carry supplies and animals weighing over 70 lbs.
- Almost There Rescue employees are exposed to potentially dangerous, fast-moving animals. There will be exposure to dust, heat, cold, wet floors, animal noises, animal odors, and animal dander.
Job Type: Part-time
Pay: $16.00 per hour
Schedule:
- Evening shift
- Weekend availability
COVID-19 considerations:
Masks are highly recommended for unvaccinated guests, staff, and volunteers. Adoptions are by appointment only and parties are limited to groups of two or less. We allow no more than 4 volunteers per shift.
Application Question(s):
- Thank you for applying! Please tell us why you believe you would be a good fit for the role of Front Desk Receptionist with Almost There Rescue.
- The Front Desk Receptionist position is a large responsibility and requires the ability to multitask. Tell us the tools you use to stay organized and handle stressful situations!
Work Location: In person