Join a workforce where innovation and teamwork provide support to the community and citizens of Monroe County.
Salary:
$46,523.72 - $72,111.77
Job Description:
To perform this job successfully, an individual must be able to perform the essential job functions
satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description
.
Job Title: Customer Service Representative I
Department: Building
Pay Grade: 306
FLSA Status: Non-exempt
JOB SUMMARY
The primary function of this position is to assist the staff and community with all aspects of permitting (intake, routing for plan review, issuance, and inspections) in keeping with Monroe County’s mission, vision, and values. Additional responsibilities include cash handling for the department.
ESSENTIAL JOB FUNCTIONS
- Reviews permit applications for completeness and creates new permits in system.
- Routes permit applications for review and approval.
- Inputs permit conditions and notes on computer.
- Collects and properly records monies received for permitting, impact, and miscellaneous fees.
- Prepares bank deposits.
- Generates cash receipt reports.
- Performs final review of permit types having a difficulty level of I. Level I permit types are routine, having standard criteria to consider during review.
- Issues approved permits.
- Provides permitting information and assistance to general public.
- Performs permitting records research as required.
- Updates contractor records as required.
- Performs other related job duties as assigned.
- May be required to provide disaster assistance during times of emergency in any capacity deemed appropriate.
QUALIFICATIONS
Education and Experience:
High School Diploma or GED. 1 years minimum of prior related work experience.
Special Qualifications:
None.
Knowledge, Skills and Abilities:
- Ability to work from provided guidelines for work assignments but determine the approach for doing the work.
- Knowledge of clerical or trades-based tasks. Some of the typical responsibilities include gathering, formatting, or visually analyzing data OR operating construction or warehouse equipment (moving vans, dump trucks, front-end loaders).
- Ability to work in a responsive environment where co-workers or citizens submit problems for resolution.
- Ability to determine problems and create an individual solution for issues.
- Ability to work with more than ten coworkers who mostly engage in the same activities.
PHYSICAL DEMANDS
The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
- Crouching: Bending the body downward and forward by bending leg and spine.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Manual Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Standing: Particularly for sustained periods of time.
- Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
WORK ENVIRONMENT
Work is performed in a relatively safe, secure, and stable work environment.
Monroe County has the right to revise this job description at any time. This
description does not represent in any way a contract of employment.
Equal Opportunity Employer: Monroe County does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, or military service in employment or the provision of services.
Empleador de Igualdad de Oportunidades: El Condado de Monroe no discrimina por motivos de raza, color, origen nacional, género,
religión, edad, discapacidad o servicio militar en el empleo o la prestación de servicios.
Veterans Preference according to Florida State Statute 295.07: Certain service members and veterans, and the spouses and family members of the servicemembers and veterans, receive preference and priority in employment by the state and are encouraged to apply for the positions being filled.
Preferencia
de Veteranos de acuerdo con el Estatuto del Estado de Florida 295.07: Ciertos miembros del servicio y veteranos, y los cónyuges y familiares de los miembros del servicio y veteranos, reciben preferencia y prioridad en el empleo por parte del estado y se les alienta a solicitar los puestos que se están llenando.