Company Overview: Juvly Aesthetics is a leading medical aesthetics company that prides itself on providing exceptional services and innovative treatments.

Job Summary: We are seeking an ambitious and motivated individual to join our Client Experience Team at Juvly Aesthetics. The ideal candidate will have a passion for quality work, deliverable metrics, and excellent customer service. This role will be involved with multiple client-facing channels to enhance the overall client experience and drive client success. The ideal candidate will have client-facing experience in verbal, written, and visual communications.

Key Responsibilities:

• Provide exceptional customer service to clients, ensuring their needs and concerns are addressed promptly and professionally
• Maintain strong clinical knowledge of the industry and services offered by Juvly Aesthetics
• Collaborate closely with sales and customer success teams to ensure clients receive the best possible service
• Ensure quality assurance by addressing client issues and providing effective solutions
• Use data-driven insights to identify areas of improvement and opportunities for growth within the Client Experience
• Internal and External Communications
• Communications organization: Social Media Communications & Content Creation.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills, with a focus on active listening and empathy
• Strong customer service skills, with the ability to address client concerns effectively and professionally
• Ability to work independently and as part of a team, demonstrating strong collaboration skills
• Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities
• Proficiency in data organization and optimization, with an understanding of key metrics and their impact on business performance
• Experience in quality assurance and de-escalation
• Familiarity with CRM management and organization, ensuring accurate and up-to-date client information
• Proficiency in Social Media Organization & Content Creation.
• Tech-savvy, with the ability to quickly learn and adapt to new software and systems.
• Exhibit flexibility and an adaptive mindset in order to respond effectively to changing business needs

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• 
  Remote/Hybrid Work Schedule

  By joining the Juvly Aesthetics team, you will have the opportunity to work with a leading medical aesthetics company, contributing to its ongoing success and growth. If you believe you possess the necessary skills and experience, we encourage you to apply for this exciting position.