Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Livermore, CA location in the Diagnostic Division.

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Acelis Connected Health is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. The Customer Service Agent is within our Rapid Diagnostic division located in our Orlando Florida office.

In this role, you will work with customers that have a mechanical heart implant. We are seeking an energetic and outgoing individual who will have a caring approach to every customer especially during our high call volumes and when handling customer issues. This position represents our customers first impression of our VAD department and our team. You will be taking both inbound and outbound calls that assist our customers with supply orders, demographic changes and insurance updates. Our candidate will support our new customers by welcoming them to our programs, aid in monthly follow up calls and provide support to retain our customers. Our candidate will also create vendor orders for both equipment and supplies that meets the prescription requirements provided compliance and prescribed by the VAD clinic.

What You’ll Work On

• Receive inbound calls from customers for supply orders or additional questions.
• Inform data changes for supply items as needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Attend our daily MOS for daily updates to work loads.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Adhere to the department metric standards set by your supervisor or manager.
• Maintain a culture of accountability
• Assist with implementation of workflow productivity improvements.
• Assist in training new hires.
• Cross train on order processing.
• Reaching out to the customer to confirm their equipment orders were received and notate the account.
• Assist with implementation of workflow productivity improvements.
• Assist in training new hires.
• Cross train on order processing.
• Reaching out to the customer to confirm their equipment orders were received and notate the account.

Preferred Qualifications

• Capability of typing 40 wpm
• Associates Degree or equivalent work experience
• Minimum of one year of customer service experience
• MS Office knowledge
• Spanish Speaking Preferred
• Some data processing experience preferred
• Spanish Speaking Preferred
• Some data processing experience preferred

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The salary for this role is between $24 – $47