Collection Agent Job at Kelly, Bellevue, WA 98005

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Job Description

We get it: job searching takes time and attention. At Kelly® Professional & Industrial, we’re here to make it a whole lot easier for you.


We’re hiring for a Credit Collections Specialist in Bellevue WA.


Job Details:

Pay: $20.00 per hour/ 6 month contract with possible hire or extension

PURPOSE OF JOB:
The Collection Specialist is responsible for assisting customers regarding billing questions and to process and resolve any collection issues. They are responsible for reducing the delinquency for assigned accounts. They must communicate effectively with Customer Experience and Sales regarding customer accounts in a timely manner.

JOB DUTIES/RESPONSIBILITIES:
Responsibilities include, but are not limited to:
  • Match incoming cash receipts (checks and ACH payments) with open invoices.
  • Monitor and maintain assigned accounts on daily basis - Customer calls, payment status via customer portals, account adjustments, customer reconciliations.
  • Contact customers with overdue accounts and resolve billing issues.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.
SKILLS, ABILITIES AND OTHER REQUIREMENTS:
  • Detail oriented with focus on complete documentation and accuracy.
  • Solid understanding of Excel and Office applications.
  • Strong customer service skills.
  • Excellent analytical, organizational, interpersonal, and problem-solving skills.
  • Ability to work with people at all levels of the organization.
  • Self-starter with ability to work independently with minimum supervision.
QUALIFICATIONS:
  • BA/BS Degree
  • Must have the highest level of integrity and business ethics.
  • Ability to maintain quality and productivity when faced with time pressures.
  • Strong verbal and written communication skills. Ability to tailor and deliver messages at various levels within the organization.
  • Strong project management skills and experience.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.


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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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Job Summary
  • Location
    Bellevue, WA 98005
  • Job Type
    Full Time
  • Salary
    $20 an hour
  • Date Posted
    2023-05-09
  • Expiration date
    2026-01-06