Job Description

Overview: The Barista sells and creates Starbucks coffee beverages following Starbucks standards providing exceptional customer service through product knowledge and Magic selling. Performs other duties as assigned.

Essential Functions:

 Completes the Barista Certification Program

 Exemplifies Barista promise to produce and deliver handcrafted beverages and food, demonstrating Starbucks service standards

 Demonstrate current and working knowledge of drip coffee, cold beverage, espresso bar, and pastry stations

 Understands company health and safety best practices while following Starbucks Clean, Safe and Ready standards and procedures

 Follows Starbucks Service Steps and Magic Selling skills providing an exceptional customer experience

 Educate, sample, and serve customers food and beverage products

 Opens and/or closes area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area

 Maintains PAR stock levels and follows Starbucks merchandising, signing and product presentation standards

 Connects with customers to build relationships and seeks to exceed their expectations

 Can identify problems, take action as appropriate and proactively communicates ideas for possible solutions to a manager

 Understands importance of meeting store goals, while holding self- accountable for understanding business measures and store goals

 Consistently uses operational tools and follows routines and procedures

 Maintain personal hygiene and professional dress code to comply with company, Starbucks and Health Department standards

 Regular, dependable attendance & punctuality

Qualifications:

 Education/Experience: No specific educational accomplishment is necessary. Previous restaurant/hospitality experience is preferred but not required. Health department license or certification and/or alcohol certification as required by state or local requirement. CA and IL Applicants: A Food Handler's certificate is required for all food service employees who prepare, store or serve food at restaurants, coffee bars or any other food service establishment.

 Communication Skills: Ability to read, write, and interpret instructional documents such as safety rules, reports, and procedure manuals. Excellent written and verbal communication skills. Ability to communicate in Spanish is preferred but not required.

 Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to

use a calculator. Must be able to make change using American monetary units.

 Reasoning Ability: Must be able to work independently with minimal supervision. Must be able to follow instructions.

 Physical Demands: This position involves regular walking, standing, hearing and talking. May occasionally involve stooping, kneeling, or crouching. Must be able to move and/or lift at least 30 lbs. Involves close vision, color vision, depth perception, and focus adjustment.

 Other skills: Must possess excellent customer service skills. Must be able to work effectively in a fast-paced environment.

 Work Hours: Ability to work a flexible schedule based on department and store/company needs.

Working Conditions: This position is required to use potentially hazardous equipment, such as coffee and espresso makers. Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. Work generally occurs in an office environment with moderate temperature and noise level.

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Disclaimer

This job description is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Prepared Date:

Job Types: Full-time, Part-time

Pay: $15.70 - $16.25 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Restaurant type:

• Coffee shop

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ 85016: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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