Enable the University of Nebraska to change lives and save lives by providing application support to end users

• Do you get along with various personality types and provide top-notch services?
• Do you have a strong sense of curiosity and enjoy creating best practices and solutions?
• Do you want to be a part of a collaborative, supportive team?
• Are you inspired by the mission of the University of Nebraska Foundation and looking to make a difference in the lives of others?

If so, we invite you to apply for this exciting opportunity!

At the University of Nebraska Foundation, we grow relationships and resources that enable the University of Nebraska to change lives and save lives. In this position, you will have the opportunity to support end users daily as you assist in troubleshooting and resolving complex technical application issues. You will join the foundation at an exciting time, with the opportunity to make a transformational impact. The foundation recently publicly announced a historic campaign to raise $3 billion from 150,000 donors to build a better future for Nebraska.

Ways you’ll make an impact:

• Build rapport with and provide support to end users by managing escalated service requests by the Foundation’s Service Desk team. Provided support will be onsite, remotely, over the phone, or via email.
• Create and implement solutions for core applications and analyze existing systems while making proactive recommendations for improvements.
• Collaborate with internal and external users to creatively problem solve and resolve complex issues.

Who we want:

• Creative problem-solving individuals who think strategically, continuously look forward to the big picture, desire to achieve excellence, and deliver quality.
• Personable communicators who are patient, empathetic, and can build relationships with a wide variety of customers including technical and business stakeholders.
• Tech-savvy learners who seek out-of-the-box ideas and are naturally curious.
• Highly adaptable and motivated individuals who can prioritize responsibilities and take initiative to complete competing tasks.
• Enthusiastic individuals who are inspired by what they can achieve and understand that their impact is bigger than themselves.

What you need:

• Education: Associates degree or equivalent required. Bachelor’s degree preferred.
• Minimum Experience: 1-5+ years’ experience in software support.
• Knowledge of Microsoft technologies (IIS, SQL, .NET) preferred.
• Ability to create technical documentation in support of computer systems usage, or at least one year’s experience as a primary member of a computer system Service Desk or installation support team, with demonstrated success.
• Strong oral and written communications
• Highly adaptable and able to adjust to changing priorities.
• Analytical and problem-solving skills.
• Ability to build relationships and work with technical and business stakeholders.
• Ability to think strategically and collaborate with others.
• Ability to continuously look forward at the “big picture.”

What we offer:

• This position will be in our Lincoln office. We offer flexibility for hybrid work.
• Mission-driven work that changes lives and saves lives.
• A strengths-based, engagement-focused, and performance-oriented culture.
• Ongoing learning and development opportunities for your career growth.
• An award-winning wellness program.
• 12 weeks of paid medical leave, including maternity and paternity leave.
• 12 paid holidays and generous vacation time.
• A generous retirement match and multiple incentive compensation programs.
• University of Nebraska tuition reimbursement for you and your dependents.

Who we are:

• Recognition by the Chronicle of Philanthropy as one of America’s Favorite Charities.
• Founded in 1936, the University of Nebraska Foundation provides support for the campuses in the university system — the University of Nebraska–Lincoln, University of Nebraska at Kearney, University of Nebraska at Omaha, Nebraska College of Technical Agriculture in Curtis, and the University of Nebraska Medical Center and its primary clinical partner, Nebraska Medicine.
• Among public universities, the University of Nebraska ranks in the top 25 nationally for both funds raised and endowed assets under management.
• With a staff of 260 budgeted positions, the foundation has a reputation for efficiency and effectiveness, raising $7.13 in gifts for every dollar spent.
• Winner of Gallup’s Don Clifton Strengths-Based Culture Award.
• Winner of the Governor’s Harvester Wellness Award, the highest honor for corporate wellness.

The University of Nebraska Foundation is an equal opportunity/affirmative action employer that celebrates, supports, and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.